Shipping, Returns and General Warranty

Shipping: Most in-stock orders ship within 2-3 business days. Exclusions apply for certain items, including items marked oversized that are shipped via freight carrier. Standard delivery times to continental United States allow 1-5 business days, after ship date. Alaska and Hawaii allow 5-7 business days after ship date. Additional shipping surcharges and exclusions may apply for oversized/freight items. Orders placed on weekends or federal holidays will not be processed until the following business day.

Returns: Any request for replacement parts, returns, exchanges, or refund must be received within thirty (30) days from the date of shipment. All returns/exchanges must have an RMA number clearly indicated on the exterior of the package. In the event returns are the fault of customer error (including but not limited to remorse, wrong item purchased, wrong mailing address, or anything that is clearly not a case of GrayscaleHOME error), the customer will be solely responsible for all costs associated with returning the item. All returns of this nature will be subject to our RMA Number Requirement. Items may ONLY be returned if the item is in NEW condition, and all packaging, parts, and labeling must be in place. If the item is missing any packaging, parts, labeling, or the item shows any signs of use, the item will be considered USED and credit will not be given. It is strongly advised that any customer that is returning an item(s) due to customer error ship via a carrier that offers tracking; and, to insure the item(s) for the full purchase price as GrayscaleHOME is not responsible for any loss, theft, or damage that may occur during the shipment of this type of return item(s).

General Warranty: We take pride in providing our customers with quality décor products. GrayscaleHOME warrants that its products will be free from defects in material and workmanship for thirty (30) days from the date of purchase when used for its intended purpose. The warranty does not apply to any product that has been subjected to misuse, mishandling, misapplication, neglect, accident (including but not limited to high winds, rain, snow, extreme temperatures, dropping, throwing, or submersion). Significant product exposure to chemicals, harsh cleaners, salt water, or salt air will void any and all warranty on the item(s). The warranty only applies to the product when it is in its original form. Any adjustments or modifications to the product will render the warranty completely void.